Privacy Policy

1. Who We Are

Data Forensics Ltd.
117 Ormeau Road, Belfast, Northern Ireland
support@data-forensics.co.uk
Tel: 028 9543 8520

We provide advanced, in-house data recovery services for SSDs, RAID systems, servers, mobile devices, and forensic investigations. We are committed to protecting your privacy and ensuring that any personal data you share with us is handled responsibly, securely, and in compliance with all applicable laws.

2. What This Policy Covers

This policy explains:

  • What personal data we collect
  • How we use your data
  • How we store and protect it
  • Your rights under data protection laws (e.g. UK GDPR, EU GDPR)

3. What Data We Collect

We may collect and process the following personal information:

a) When you contact us:

  • Full name
  • Contact details (email, phone number, address)
  • Business information (if applicable)
  • Device make, model, serial number, and issue description

b) During recovery jobs:

  • Data stored on your submitted device (e.g. documents, images, emails, databases)
  • Login credentials (only when necessary and with your consent)
  • Any files recovered from your device (temporarily stored during processing)

c) From our website or forms:

  • Information you provide in quote requests or contact forms
  • Your IP address and browser details (used for analytics and security)

4. Why We Process Your Data

We process personal data in order to:

  • Respond to your enquiries and quote requests
  • Perform diagnostics and data recovery services
  • Communicate with you during a recovery project
  • Provide secure access to recovered data
  • Comply with legal obligations and regulatory requirements
  • Improve our services and internal processes

We do not use your data for unsolicited marketing, nor do we sell, rent, or share your information with third parties for advertising.

5. Lawful Basis for Processing

Our lawful basis for processing your data includes:

  • Performance of a contract – e.g., fulfilling a data recovery request
  • Consent – e.g., where you provide login credentials for encrypted devices
  • Legal obligation – e.g., keeping tax records or assisting with lawful investigations
  • Legitimate interests – e.g., ensuring device security or improving internal operations

6. How We Handle Your Data

a) Physical Devices

All devices are handled securely and remain on-site in our Belfast facility unless otherwise agreed. Only qualified personnel access client media.

b) Recovered Data

Recovered files are securely stored on isolated systems and encrypted storage. Access is restricted and automatically deleted 30 days after job completion, unless otherwise agreed.

c) Credentials

If login or decryption credentials are required, we will only use them for the purpose of recovery. These are not stored beyond the scope of the project.

7. Data Sharing

We may share your information only when:

  • Required by law (e.g., court order or law enforcement request)
  • Collaborating with forensic/legal professionals for authorized cases (with consent)
  • Required to process payment (e.g., payment processors)

We do not sell or share data with any advertisers, marketers, or unrelated third parties.

8. International Transfers

Our services are based in the UK, but we may serve clients in Ireland, the EU, or globally via secure post-in. All data is processed in compliance with UK GDPR and, where applicable, EU GDPR.

9. Data Retention

  • Contact and transaction records: retained for up to 7 years for legal and financial records
  • Recovered client data: deleted within 30 days of job completion unless otherwise arranged
  • Credentials and device information: destroyed upon completion unless instructed otherwise

10. Your Rights

You have the right to:

  • Access a copy of your data
  • Correct inaccurate or incomplete data
  • Request deletion of data (subject to legal limits)
  • Object to or restrict processing
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local authority

To exercise these rights, please contact us at:
📧 support@data-forensics.co.uk

11. Cookies & Analytics

Our website may use essential cookies and analytics tools (such as Google Analytics) to improve performance and understand how users interact with our content. No personally identifiable information is collected for marketing purposes.

You can manage or disable cookies via your browser settings.

12. Policy Updates

We may update this privacy policy to reflect changes in the law or our operations. The latest version will always be available at [your website domain]/privacy-policy/

13. Contact

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer
Data Forensics Ltd.
📧 support@data-forensics.co.uk
📞 028 9543 8520