Emergency Data Recovery · 24/7
Every second counts. So does every drive.
Reserved for genuine mission-critical incidents — a failed server, a ransomware attack, a downed production system. Our in-house Belfast lab means work can begin within the hour, day or night, with no shipping delay.
Before you call
This line is for business-critical incidents.
Our 24/7 emergency service is reserved for urgent, business-halting data loss — not routine repairs.
If a failed device is stopping production, breaching a legal or regulatory deadline, or taking a live system offline, this is the right line. If your personal phone or laptop has simply stopped working, our standard recovery service during business hours will get you the same in-house lab and fixed quote, without emergency pricing.
Organisations who use this line most:
- Media & production — broadcasters, film and photography teams needing live projects or archives back fast
- Financial and legal firms — where data loss affects compliance and client trust
- Healthcare and universities — where patient or student records must stay accessible
- Manufacturing & engineering — automated lines and CAD systems that cannot sit idle
- Corporate IT — RAID servers, SAN/NAS environments, virtual machines
- Government & public sector — councils, emergency services and defence contractors
- Ransomware or malicious deletion — incidents needing immediate containment and forensic-led recovery
Typical incidents
Every class of urgent failure.
Server & RAID Collapse
RAID 0, 1, 5, 6, 10 and custom arrays — one or more drives failed, data inaccessible.
Learn more →NAS & SAN Failures
Synology, QNAP, Dell, HPE, NetApp, TrueNAS and other enterprise storage.
Learn more →Virtual Machine Crashes
VMware ESXi, Hyper-V, Proxmox, Citrix XenServer — corrupted VMDK, VHDX or QCOW2 files.
Ransomware Attacks
Immediate forensic response to contain the infection, assess the encryption impact and begin structured recovery.
CCTV & DVR Evidence Loss
Security footage recovery for compliance, insurance or legal investigation, handled under chain of custody.
Learn more →Database & ERP Corruption
SQL, Oracle, SAP and other business-critical data stores restored and verified, not just copied back.
Why call us
No shipping. One lab. One chain of custody.
Northern Ireland's only dedicated in-house emergency data recovery laboratory.
- Immediate response, in-house. Nothing is shipped to England or further afield — your device stays in our Belfast lab from the first call, so we can begin work within the hour.
- Enterprise-grade tooling. PC-3000, Magnet Forensics, Cellebrite and dedicated forensic imaging platforms, on hand for server, SSD and virtual machine failures standard repair shops cannot touch.
- Business-first prioritisation. We understand what downtime costs. Your most business-critical data is targeted first to get you back online.
- Confidential by default. NDAs signed routinely; every case runs under strict confidentiality and a documented chain of custody, trusted by financial institutions, law firms and public bodies.
- Forensic-capable. Where ransomware, sabotage or potential legal action is involved, our findings can support digital forensics and eDiscovery work — see our forensics service.
Process
From your call to systems restored.
- 01
Call the emergency line
An engineer — not a call handler — takes your case immediately, day or night, and advises exactly what to do and what to avoid before anyone touches the device further.
- 02
Work begins within the hour
Devices are received or collected and triage starts in the Belfast lab straight away — no shipping, no queue.
- 03
Fixed quote, real-time updates
You receive an honest recoverability assessment and a fixed quote before recovery work begins, with updates as work progresses.
- 04
Verified, prioritised return
Your most business-critical data is verified and returned first — files open, databases mount, VMs boot — on encrypted media.
Questions
What businesses ask us at 2am.
How quickly can you actually start?
Typically within the hour of your call. Because the lab is in Belfast and nothing is shipped elsewhere, an engineer can begin triage the same night — call the emergency line and we will confirm timing for your specific case.
Is this line for personal devices too?
No — it is reserved for business-critical incidents: production systems, servers, RAID, legal or regulatory deadlines. Personal phones and laptops are handled excellently, just through our standard service during business hours, at standard pricing.
We have been hit by ransomware. What should we do right now?
Isolate the affected systems from the network immediately, do not pay or negotiate before speaking to us, and do not run removal tools on the affected drives. Call the emergency line — we can begin containment and forensic-led recovery straight away.
Do you sign NDAs before you see our data?
Yes, routinely — and every case, with or without a separate NDA, is handled under confidentiality and a documented chain of custody in our own laboratory.
What does emergency response cost compared to standard recovery?
Emergency cases carry a priority-response premium over standard turnaround, reflecting immediate out-of-hours engineer time. You still receive a fixed quote, confirmed with you before any recovery work begins — never an open-ended bill.
Call the emergency line and speak directly to an engineer. We will tell you what to do — and what not to do — before we hang up.